Cancellation & Refund Policy

This Cancellation & Refund Policy governs all services offered by VistaraPay Ventures Private Limited through its website and digital platform, including travel bookings, utility payments, merchant services, and other digital services.

By using our services, you agree to this Policy.

• Cancellation requests are accepted only if the relevant service has not been completed and the cancellation is permitted by the respective service provider.
• Once a transaction is successfully processed, it generally cannot be cancelled.
• Travel bookings are subject to the cancellation rules of airlines, railways, hotels, bus operators, or other service providers.
• Utility bill payments, mobile/DTH recharges, FASTag recharges, insurance payments, and similar services cannot be cancelled after successful processing.

Refunds may be approved only in the following situations:

• Failed or unsuccessful transactions where payment is debited but the service is not delivered.
• Duplicate payments made for the same transaction.
• Cancelled bookings approved by the respective service provider.

Refunds are subject to verification and may be reduced by applicable supplier charges, taxes, payment gateway fees, convenience fees, cancellation charges, or administrative charges.

Approved refunds will normally be processed within 7–21 working days to the original payment method, subject to banking and payment partner timelines.

Customers must verify all transaction details before making payment, including:

• Mobile Number
• Customer/Consumer Number
• Account Number
• Booking Details
• Passenger Details
• Bill Information

VistaraPay is not responsible for losses arising from incorrect information submitted by the customer.

if payment is debited but the transaction fails, the Company will verify the transaction with the payment gateway, bank, or service provider.

Eligible refunds or reversals will be processed after successful verification.

Unless required by law, the following are non-refundable:

• Convenience Fees
• Platform Fees
• Processing Charges
• Payment Gateway Charges
• Administrative Charges
• Government Taxes
• Third-Party Charges

VistaraPay reserves the right to reject refund requests, suspend accounts, or delay refunds where fraud, suspicious activity, chargebacks, misuse, or regulatory violations are suspected.

The VistaraPay platform is currently under development. Services, features, pricing, and policies may be updated from time to time without prior notice.

VistaraPay Ventures Private Limited is currently in the process of obtaining the necessary registrations and approvals for Bharat Bill Payment System (BBPS) services. BBPS-related services will be offered only after all required approvals are received.

VistaraPay shall not be liable for delays or failures caused by banks, payment gateways, service providers, network issues, technical failures, force majeure events, or incorrect information provided by users.

We reserve the right to modify this Policy at any time. Updated versions will be published on our website and become effective immediately.